Privacy Policy xcelcuré™

When you use xcelcuré mobile app, some personal information is collected from and about you. We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the personal information collected, the manner in which it is collected, by whom as well as the purposes for which it is used. At registration you accepted the terms of this Privacy Policy and your use of the App signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time and you will be notified of all such changes. In order to use the App, you will be required to consent to both the terms of the Privacy Policy and the xcelcure Hospital Management System integrated with Mobile appData Access and Knowledge Sharing Protocol as revised from time to time.

1. INFORMATION COLLECTED AND MANNER OF COLLECTION
  • When you register on the App, the following information is collected from you and stored securely on a server operated and managed by the cloud datacenter (Microsoft/Digital Ocean/AWS) –
    • name
    • phone number
    • age
    • sex
    • postal address
    • email address and
    • same details of your family members (optional)
    This information will be stored on the Server and a unique digital id (DiD) will be pushed to your App. The DiD will thereafter be used to identify you in all subsequent App related transactions and will be associated with any data or information uploaded from the App to the Server. At registration, your location details are also captured and uploaded to the Server.
  • When any of your family members are admitted in hospital, their billing summary, clinical information will be shared with you only. This information will be stored on the Server and a unique digital id (DiD) will be pushed to your App. The DiD will thereafter be used to identify you in all subsequent App related transactions and will be associated with any data or information uploaded from the App to the Server. At registration, your location details are also captured and uploaded to the Server.
  • The App collects your location data and stores it securely on your mobile device.This information will only be uploaded to the Server along with your DiD.
  • App has provision to upload your medical records – prescriptions, images, diagnostic records and medicines.
  • The App has provision of online doctor consultation, appointment booking, upload and sharing of medical records with doctor. Payment is done through a secured payment gateway by UPI, debit or credit card,
  • The App shall facilitate the verification of the User identity through the Aadhaar Number of the user for the purpose of registration. The Aadhaar number shall not be stored by iPurna App.
2. USE OF INFORMATION
  • The personal information collected from you at the time of registration under Clause 1(a) above, will be stored on the Server and only be used by the Xcelcure Technologies LLP in anonymized, aggregated datasets for the purpose of generating reports, heat maps and other statistical visualizations for the purpose of the management of citizen healthcare in the country. Your DiD will only be co-related with your personal information in order to communicate to you the probability that you have requested a service through our App.
  • The information collected from any other user’s mobile device and uploaded and stored on the Server in accordance with Clause 1(b) will be used to calculate your probability of having been required medical help or address a medical related query.
  • The information collected under Clause 1(c) will be used by the nfinity Navigator Services to evaluate, based on the self-assessment tests and the GPS locations from where they are being uploaded, whether a disease cluster is developing at any geographic location.
  • The information securely uploaded and stored on the Server under Clause 1(e) will be used to calculate the probability of those who need doctor consultation based on specialization.
  • The App has provision of online doctor consultation, appointment booking, upload and sharing of medical records with doctor. Payment is done through a secured payment gateway by UPI, debit or credit card,
  • The information collected under Clause 1(f), 1(g) and 1 (h), shall be used for the purpose of facilitating the registration and download required user specific document / report.
  • The information collected under Clause 1 will not be used for any purpose other than those mentioned in Clause 2.
3. RETENTION
  • All personal information collected from you under Clause 1(a) at the time of registration will be retained for as long as your account remains in existence and if any medical or administrative interventions have been commenced under Clause 2, subject to Clause 3(b) below, for such period thereafter as is required for such interventions to be completed.
  • All personal information collected under Clauses 1(b), 1(c), 1(d) and 1(e) will be retained on the mobile device permanently until you uninstall the app or close your account. Prescriptions, medical reports and other documents older than one year will be purged from server.
  • Nothing set out herein shall apply to the anonymized, aggregated datasets generated by the personal data of registered users of the App or any reports, heat maps or other visualization created using such datasets. Nothing set out herein shall apply to medical reports, diagnoses or other medical information generated by medical professionals in the course of treatment.
4. RIGHTS
  • As a registered user, you have the right to access your profile at any time to add, remove or modify any registration information that you have supplied.
  • You cannot manage the communications that you receive from us or how you receive them. If you no longer wish to use the App you are free to delete the App. Please note that deleting the app will delete all the information collected and stored on your phone but will not delete any information stored on the cloud. If you wish to delete the registration information referred to in Clause 1(a) and stored on the backend servers, you may cancel your registration. Once you confirm that you want to cancel registration, all the information you had provided to us under Clause 1(a) will be deleted after the expiry of 30 days from the date of such cancellation.
5. DATA SECURITY
  • The App is equipped with standard security features to protect the confidentiality and security of your information. Data is encrypted in transit as well as at rest. Personal information provided at the time of registration is encrypted before being uploaded to the cloud where it is stored in a secure encrypted server. Personal information that is stored in the Apps of other registered users that you come in contact with is securely encrypted and is incapable of being accessed by such user.
6. DISCLOSURES AND TRANSFER
  • You have the option to generate a QR code of your current health status that can then be displayed on your phone so that anyone with a compatible QR code reader will be able to verify your current health status by scanning the QR code. The QR Code scanning feature requires access to the camera on the user’s device. The App can also receive requests for updates of your health status from third parties with whom you work or otherwise regularly interact. You will have the option to either accept or reject these update requests. If you accept the update request, information about your current health status will be disclosed to such person in accordance with the terms of the request that you consented to.
  • Save as otherwise set out in this Clause 6 as well as in Clause 2 above with respect to information provided to persons carrying out medical and administrative interventions necessary, No personal information collected by the App will be disclosed or transferred to any third party.
7. GRIEVANCES
  • If you have any concerns or questions in relation to this Privacy Policy, you may address them to the Grievance Officer whose name and address are as follows: helpdesk@ipurna.com